We are thrilled to welcome our cherished customers to our Atelier!
If you'd like to explore our world, meet our team, visit the workshop, and experience true craftsmanship firsthand, please feel free to book an appointment.
If visiting us in person isn't possible, you can schedule a virtual tour with your personal assistant.
Alternatively, you can reach out to one of our carefully selected physical or online partners worldwide.
IL PEZZO MANCANTE
FIRENZE
via Rocca Tedalda 31 50136 Florence, Italy
phone: +39 055 3989901
phone: +39 392 600 4125
email: info@ilpezzomancante.com
whatsapp: +39 392 600 4125 ➸ chat with whatsapp
For visiting the Atelier: from Monday to Saturday by appointment
Dear Client, here you can get some information if you would like to place an order directly at Il Pezzo Mancante:
How to receive a quote
You can ask a quote through the "price request" form in each product page or directly sending an email to: info@ilpezzomancante.com or contacting us by phone at +39 055 3989901 or whatsapp: +39 392 600 4125. We usually answer within the next working day.
How to place your order
Each piece is made to order and to confirm the order a 30% non-refundable deposit (or 50% for custom pieces) is required. The deposit is used to reserve the raw materials in our warehouse for your order. As soon as we receive the deposit, we will send you the order confirmation. Once the order is ready for shipment, we will send you the invoice in order for you to proceed with the balance payment.
Payments
We accept the following methods of payment: wire transfer and credit card (this has 3% surcharge for bank fee).
Production schedule
The standard production time is approximately 8 weeks, depending on the items you selected. The estimated “ready for shipment” date is specified in the order confirmation. As soon as the order is ready, you will be informed. If you would like to receive pictures during the production process, to see how your piece is born, do not hesitate to ask.
Shipping
If you require us to take care of the shipment, we will send you the best shipment quote. The orders are shipped from Florence, Italy. All the products are carefully packed to comply with carrier requirements and they are delivered with the best shipping companies. Every shipment is insured.
➸ see our Terms & Conditions
AROUND THE WORLD
MIAMI
Il Pezzo Mancante USA
2501 sw 56TH Ave
Pembroke Park, FL 33023
United States
phone: (954) 727 3588
contact: usa@ilpezzomancante.com
DUBAI
in partnership with:
Caspaiou
Sheikh Zayed Road,
Al Makateeb Building Showroom #4,
Sheikh Zayed Road, Al Quoz, Exit 43
phone: +971 4 33 88 276
contact: contact@caspaiou.com
RUSSIA
Agency: Sintesi Agency
phone: +7 495 764 71 78
phone: +7 903 763 20 21
contact: russia@ilpezzomancante.com
